1084: What It’s Like to Crush Customer Success in the Tech Industry With Jennifer Brick, Career Glow Up [Main T4C Episode]

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Jennifer Brick is the founder of Capdeca Solutions and a career coach for ambitious women. Nicknamed “Career Bestie,” she posts frequent content on her LinkedIn and YouTube platforms, in addition to her book, “Career Glow Up: How to Own Your Ambition and Create the Career of Your Dreams.” Jennifer believes that co-workers should not be friends and offers tangible advice for how to excel in the workplace as a woman.  Prior to becoming a coach, author and entrepreneur Jennifer was a successful customer success leader at a variety of tech firms in Canada and the U.S..  She got a B.A. in criminology from Simon Fraser University in British Columbia, Canada. 

WHAT YOU’LL LEARN ABOUT IN THIS EPISODE:

• How a criminology degree helped Jennifer build critical thinking skills (5:44)
• Why trying out different jobs in school helps to transition to other industries (11:36)
• How e-learning training helped Jennifer build valuable transferable skills (19:00)
• What working in customer success is like and what skills are involved (22:32)
• Why co-workers shouldn’t become your friends (36:22)
• Why people should ask questions and build relationships at work (39:13)
• How anyone can create the career of their dreams (47:51)
• What a unique awesomeness quotient is and why to identify yours (54:32)

Classic T4C Questions

• How Jennifer managed professional failures (58:10)
• What advice Jennifer would give herself if she could go back to college (1:02:11)